TERMS & CONDITIONS

ORDERS

All orders are subject to availability. Akvile reserves the right to refuse an order at any time. If It is not possible to complete your order, you will be notified via email within 5 business days and will not be charged for orders that cannot be fulfilled.

PRICES

All prices shown are inclusive of VAT, where applicable, at the current UK rate.

PAYMENT TERMS

All jewellery remains the property of Akvile Su until paid for in full.

DELIVERY TIMES

Each item is handcrafted to order by Akvile in her Edinburgh studio. Items will be sent within 3-5 working days of placing the order. In case of a piece taking longer than 5 working days, Akvile will be in touch to advise an estimated delivery date. Bespoke orders will take a little longer for despatch at around 6-8 weeks or more. Any time or date stated for delivery is an estimate only. If you require an item urgently for a special date or event please contact Akvile directly via email and she will try her best to accommodate your needs.

POSTAGE

Delivery is £5.00 to all UK addresses. Items are sent out using Royal Mail Special Delivery and will require a signature on arrival. International delivery is £13.50 flat rate.

CUSTOMS CHARGES

Please be aware that now the UK has left the EU, anyone purchasing from outside the UK may be charged customs and VAT duties as their items enter their own country. These duties are set by the government of each country and are outside our control.

PACKAGING

All items are delivered in recycled card gift box, which can be used as a jewellery storage box to protect your new pieces.

CANCELLATION

If you wish to cancel your order please notify Akvile via email within 24 hours.

RETURNS & EXCHANGES

If you are not entirely satisfied with your purchase, please contact Akvile within 14 days of receiving your jewellery to arrange a refund or exchange, providing it is returned unworn and in its original condition.

Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request. Please note that pierced earrings are non-returnable for reasons of hygiene.

Please ensure that the items are safely packaged and return to us using a signed for delivery service.

Akvile cannot be held responsible for items that are lost in transit.

FAULTY OR INCORRECT GOODS

In the rare event that goods are delivered faulty or damaged please inform Akvile within 7 days of delivery and she will assist in resolving any issues as quickly as possible. Item must be returned for assessment and in the event of wilful damage being determined no refund or replacement will be given.

REPAIR POLICY

Akvile offers repairs due to user wear, production fault or lost earring mates to a piece of Akvile Su. Akvile is happy to provide repairs due to breakage or damage free of charge for 28 days from the date of purchase on our online store. After 28 days, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. Items are repaired at the owner's expense plus shipping charge.

SIZING

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. If you are unsure about a ring size, please contact Akvile for assistance. Alternatively, most jewellery stores can provide this service.

Akvile will happily resize a ring once free of charge, however any further resizing will incur a charge of £25 per ring.

WEBSITE CONTENT

All photographs, descriptions, sizes and colours are as accurate as possible, however due to the handcrafted nature of the products slight variations may occur between pieces. Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each item.

These terms and conditions can be changed or modified at any time.

By using this site you agree to be bound by these terms and conditions.

TERMS & CONDITIONS

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